Customer Support & Complaints

CUSTOMER SUPPORT & COMPLAINTS

Mipa Golf is committed to providing our global customers with exceptional service. If you have any inquiries, suggestions, or complaints regarding our products, deliveries, or payments, we are here to listen and assist you promptly.

1. Contact Channels

Customers can easily reach out to our dedicated support team through the following official channels:

• Email: support@mipagolf.com
• WhatsApp: +84989983310

2. Resolution Process

• Step 1: Receipt of Inquiries: Upon receiving your request or complaint via email or WhatsApp, our customer service representative will log the details and your order number immediately.
• Step 2: Verification: Within 2 working days, Mipa Golf will review the system data and coordinate with relevant departments (logistics or accounts) to verify the issue.
• Step 3: Resolution & Response: Within a maximum of 3 working days, we will contact you back via Email to propose a fair and optimal solution (such as arranging product exchanges or addressing transit issues).

3. Governing Law & Dispute Principles

• Mipa Golf strictly complies with applicable consumer protection laws.
• All issues will be prioritized for resolution through mutual consultation and friendly negotiation. In the event that an agreement cannot be reached, any disputes shall be referred to and resolved by the competent authorities or courts in Vietnam under Vietnamese jurisdiction.