Shipping, Return & Refund Policy

SHIPPING, RETURN & REFUND POLICY

At MIPA Golf, we take great pride in offering premium golf apparel and accessories. Our products undergo rigorous quality control at every stage of production to ensure exceptional craftsmanship and durability. Before shipping, every item is thoroughly inspected to ensure it meets our high-quality standards. As a result, manufacturing defects are extremely rare. However, in the unlikely event of an issue, we are committed to providing a smooth exchange process.

1. Geographical Scope & Shipping Destinations

• This shipping policy applies to all customers placing orders online through the Mipa Golf website (mipagolf.com).
• Mipa Golf supports international order processing and provides global logistics services to deliver our premium products to customers worldwide.

2. Shipping Methods, Estimated Delivery Times & Fees

• Logistics Partners: To ensure quick and secure transit, Mipa Golf exclusively collaborates with leading global express delivery services. Our typical logistics partners include UPS, FedEx, and DHL.
• International Shipping Fee Structure: Shipping costs are calculated based on the total invoice value of the order as follows:
  • For orders under $59 USD: Shipping fee is $49 USD.
  • For orders under $99 USD: Shipping fee is $39 USD.
  • For orders under $139 USD: Shipping fee is $25 USD.
  • For orders under $499 USD: Shipping fee is $19 USD.
  • For orders of $499 USD and above: FREE SHIPPING ($0 USD).
• Estimated Delivery Time:
  • The delivery time typically ranges from 7 to 14 working days, depending on the destination country, local customs clearance processes, and the specific service route of the carrier (UPS/FedEx/DHL).
  • Actual delivery times may vary due to objective factors beyond our control (such as customs inspections, severe weather conditions, or local logistics disruptions). Mipa Golf will actively monitor the shipment and notify customers via Email in case of any significant delays.

3. Provision of Shipping Documents

• To prevent document loss and ensure privacy during international transit, Mipa Golf packs all legal commercial documents (Invoices, Packing Lists) directly inside the shipping package with the products before sealing and handing them over to the logistics provider.
• Customers are advised to open the package and review the enclosed documents upon receiving the shipment from the courier.

4. Quality Assurance & Delivery Incident Resolution

• Mipa Golf takes full responsibility for selecting and supervising reputable international logistics partners (UPS, FedEx, DHL) to ensure products are kept intact, unbent, and undamaged during transit.
• In the unfortunate event that a shipment is lost or damaged during international transit, Mipa Golf will stand by our customers, coordinate directly with the carrier to resolve the incident, and arrange a replacement product to ensure the customer's rights.

5. Order Cancellations & Modifications

• Customers have the right to request order modifications or cancellations free of charge before the order has been handed over to our shipping partners.
• Once the package has been dispatched from our warehouse, the order cannot be modified or cancelled. If the customer refuses to receive the package upon delivery, the customer will be responsible for all two-way international shipping fees and custom duties incurred.

6. Product Exchange Policy

We offer exchanges under the following conditions:

• Exchanges for Manufacturer Defects: If your item has a manufacturer defect, you may request an exchange within 7 days of receiving your order. The item must be unused, unwashed, and in its original condition with all tags attached. Customers must return the defective item first for inspection. Once approved, we will ship the replacement product.
• Exchanges for Sale & Promotional Items: Sale and promotional items with manufacturer defects are eligible for exchange. However, they can only be exchanged for a different size or color of the same product, subject to availability. Sale and promotional items cannot be exchanged for a different product or refunded.
• General Exchange Conditions: We do not accept exchanges for personal preference changes (e.g., if you change your mind about a product). If the requested size or color is unavailable, we will notify you with alternative options. Customers are responsible for both return and reshipping costs.
• To Initiate an Exchange: Please contact our customer support team at support@mipagolf.com with your order number, a video, and clear photos of the defective item. Our team will review your request and provide further instructions on the next steps.

7. Refund Policy

• At MIPA Golf, all sales are final, and we do not offer refunds. However, we are committed to resolving any issues related to defective products through our exchange policy.
• We appreciate your trust in our premium-quality golf fashion and remain dedicated to delivering the best products to our customers worldwide.
• For any inquiries, feel free to reach out to our support team at support@mipagolf.com.